Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

We will refund your product purchase, upon notification of receiver of the product from the supplier, and on the base that the item is in its original condition and packaging, with all components and accessories included, or proceed with replacement.

We do not issue the refund if:

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

Guarantee of electronic products

All products are followed by guarantee from the manufacturer. Each manufacturer has its own policy. In order for you to get to know this policy if not mentioned below the description analysis of the product, please contact us to inform you accordingly.

Feedback

We maintain high standards of excellence and strive for 100% customer satisfaction!! Feedback is very important. We request that you contact our aftersales group before you give us neutral or negative feedback, so we can perform up your satisfaction. Then we will improve our services immediately.

It is impossible to address issues if we do not know about them.

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