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Shipment and Payment:
1. Payment must be made within 3 days of order and before shipping, thank you.
2. Payment methods accepted: ALIPAY, T/T or western union
3. Orders would be shipped within 3 working days upon receiving cleard payments when stock lasts. Delievery time depends on the shipping method, the following is the typical time:
Faster courier(Such as EMS, DHL, UPS…) would take 3-7 days;
Air mail(Hong Kong air mail, Singapore air mail) would take 10-20 days.
Package might be delayed occasionally by the Customs or the carrier, we sincerely hope each customer could give a few more days when this happens.
3. In order to ensure you receive you order tax free upon import, we will declare it as with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. Any import charges or fees are the buyer’s responsibility.
1. 12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt).
Accessories come with a 3-month warranty.
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
3. Man-made defects are not guarantee, such as broken, scrash.
You agree to all of the above-listed policies upon ordering on aliexpress!
1. Items returned after 7 days of delivery are only eligible for repair.
2. The buyer is responsible for all shipping costs incurred.
3. Please contact us before leaving any negative or neutral feedback. We will work with you to solve any problems.
4. All return shipping costs are the responsibility of the buyer.
5. Accept eligible returns within 7 days of receipt. Pls contact us for return address and RMA# first.
6. Original payment will be refunded within 5 business days of receiving an authorized return.
All emails will be answered within 1 business day. If you do not receive our reply, please kindly re-sent your e-mail to us and we will reply you as soon as possible.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.